Privacy Policy is a project by resido GmbH, Wichertstraße 14a, 10439 Berlin, Germany. It is the operator of the website, and is therefore responsible for the collection, processing, and use of personal data within the meaning of the Federal Data Protection Act [BDSG] and the Telemedia Act [TMG], when you visit this website and use the Platform’s features.

In this Privacy Policy, we wish to inform you about which of your personal data will be collected and stored if you visit and use our Platform. You will also receive information about how your data are used, and what rights you have with regard to the use of your data.

1. Collection and storage of personal data, and the nature and purpose of its use
a) On visiting our website

You can visit our website at without disclosing details about your identity. Your browser only sends automatic information to our website’s servers. This information is stored temporarily in a so-called log file. The following information is collected without your assistance and is stored until it is automatically deleted:

  • the IP address of the requesting computer;
  • the date and time of access;
  • the name and URL of the file accessed;
  • the website from which you access our site (Referrer URL);
  • the browser you used and, where appropriate, your computer’s operating system
  • the name of your Internet Access Provider.

These data are collected and processed to enable use of our website (establishing connection), to ensure system security and stability, and for the technical administration of the network infrastructure. We do not draw any conclusions about you as a person.

Moreover, when visiting our website, we use cookies and the web analysis service Google Analytics. See Clause 4 and Clause 5 of this Privacy Policy on this.

b) On registration on our Platform

As a Holidaymaker you can browse our Platform for offers of holiday homes and holiday flats, and make corresponding booking requests to the particular Lessor. It is not compulsory to register to do so. Registration as a Holidaymaker is voluntary and enables you to use extended features, like management of your booking requests.

As a Lessor you must register on our Platform in order to be able to offer holiday flats and holiday homes on our Platform.

In registering on our website as a Holidaymaker or Lessor, we collect and store the following data from you as compulsory details:

  • first name;
  • surname;
  • username;
  • email address.

You can provide further information later voluntarily in your user account.

These details are collected and stored,

  • in order to know who our Contractual Partner is;
  • to establish, design the content of, execute and amend the contractual relationship with you on the use of our Platform as a registered Holidaymaker;
  • to review the data entered for plausibility;
  • to make contact with you if necessary

Your stored data are kept for the duration of the contractual relationship with you and then deleted.

c) On sending a request

If you are interested in a holiday flat or holiday home, you can use our enquiry form to make contact with the Lessor. For this, the following mandatory information is to be given:

  • first name;
  • surname;
  • email address;
  • telephone number;
  • arrival and departure dates;
  • number of adult holidaymakers.

You also have the option to give further, voluntary information, and can ask questions of the Lessor.

All of the information you give is passed on to the Lessor as a contact request. The Lessor will use this information to review your request and respond to you.

If you send a request as a registered Holidaymaker, the information you give in the booking request is stored in your user account until deletion.

d) On using our contact form

You can send us general requests via the contact form on our website. It is mandatory to give your surname and a valid email address here. Further data, such as a message, can be given voluntarily.

These data are collected in order to know who a request comes from and to be able to answer it as best as possible.

e) On subscribing to our newsletter

If you have given your express consent, we use your email address to regularly send you our newsletter. At the end of each newsletter you can find a link by which you can unsubscribe from the newsletter at any time. You can also unsubscribe from the newsletter at any time by email to

2. Communication between Lessor and Holidaymaker

We enable direct communication between Lessor and Holidaymaker on the basis of a request, via our own email server system. The messages sent via our email server system are stored and processed on our servers.

All information sent by the Lessor or Holidaymaker via the email server system is visible to the other Party. However, this does not apply for the email addresses given by the Parties. This is not visible to the other Party for security reasons; instead we automatically replace it with a placeholder.

We recommend that you never send personal and sensitive data (e.g. credit card details, bank login or TAN details or user account login details) by email or via our email server system. Please be advised that we do not ask Lessors or Holidaymakers by email to send such data or to confirm personal details by clicking a link. Should you be unsure whether an email comes from us or a genuine Lessor or Holidaymaker, please contact us.

We can look at communication between Lessors and Holidaymakers, but only if this is necessary to guarantee the Contracting Parties’ security or a proper agency service. This is the case, for example, if Contracting Parties need to be protected against criminal offences carried out via phishing or the sending of false emails.

3. Sending personal data to third parties

If you post an Advert for a holiday home or holiday flat as a Lessor, your forename and surname, and the telephone number you have given for prospective renters are visible.

If you make contact with a Lessor as a Holidaymaker, we send the Lessor your forename, surname, and telephone number.

Otherwise, we only send your personal data to third parties if you have expressly agreed, if there is a legal obligation to do so, if sending is necessary to enforce proven legal claims from third parties and there is no reason to believe that you have an overriding interest worthy of protection in non-disclosure of your data, or if this is necessary to enforce our rights, particularly to enforce claims from the contractual relationship with you.

4. Cookies

We use cookies on our site. These are small data files automatically created by your browser and stored on your terminal device (laptop, tablet, smartphone, or similar) when you visit our site. Cookies do not do any damage to your terminal device, contain no viruses, Trojans, or other malware.

The cookies store information which arises in connection with the specific terminal device used. However, this does not mean that we thereby receive direct information about your identity.

On the one hand, the use of cookies serves to make the use of our Platform more enjoyable for you. We use so-called session cookies in order to detect if you have already visited individual sites of our website, or if you have already logged into your user account. These are automatically deleted after leaving our site. Moreover, we also use temporary cookies for ease of use, which are stored on your terminal device for a specific, fixed period. If you visit our site again, it automatically detects that you have already visited the site, and the entries made and settings chosen, so that these do not need to be entered again.

On the other hand, we use cookies in order to collect statistics on the use of our website and to analyse them to optimise our offer for you (see Clause 5). These cookies enable us to automatically recognise that you have already visited when you visit our site again. These cookies are automatically deleted after a set time.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer, or so that a notice always appears before a new cookie is stored.

However, completely deactivating cookies can prevent you being able to use all of the functions on our website.

5. Google Analytics

We use the web analysis service Google Analytics from Google Inc. (“Google”) for the purposes of needs-based design and continuous optimisation of our sites. In this context, pseudonymised usage profiles are created, and cookies (see Clause 4) used. The information generated by the cookie and any further information automatically generated about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. IP addresses are anonymised so that it is impossible to assign them to you (IP masking). This information is used to analyse use of our website to compile reports for us on website activity and to provide further services for us related to website and Internet use. In no circumstances is your data combined with other data collected by Google.

Google only transfers the information to third parties if this is prescribed by law under domestic or foreign regulations to which Google is subject in the specific case, or if other bodies process these data on Google’s behalf.

You can prevent collection of the data generated by the cookie and on your use of the website (including your IP address), and the processing of these data by Google, by downloading a browser add-on and installing it

As an alternative to the browser add-on, particularly for browsers on mobile devices, you can also prevent collection by Google Analytics by clicking on this link [<a onclick="alert('Google Analytics has been deactivated');" href="javascript:gaOptout()">deactivate Google Analytics</a>]. This places an opt-out cookie which prevents future collection of your data on visiting this website. The opt-out cookie only applies for this browser and only for our website, and is stored on your device. If you delete cookies in this browser, you must set the opt-out cookies again.

Further information on data protection in connection with Google Analytics can be found at Google Analytics Help.

6. Security

We make use of appropriate technical and organisational security measures to protect your data against accidental or intentional manipulations, partial or total loss, destruction, or against unauthorised access by third parties. Our security measures are continuously improved in accordance with technological development.

7. Information, correction, adjustment, and deletion of data

You have right to information concerning the personal data stored about you, and a right to correct inaccurate data, and to block and delete it.

For information on your personal data, to arrange the correction of inaccurate data, or to block or delete them, as well as for further questions on the use of your personal data, please contact us by email at

You can also view and change the data we have saved about you, by logging in to our Platform with your login details.

8. Status of the Privacy Policy and amendments

This Privacy Policy is currently valid, and is dated July 2016.

It may become necessary to change this Privacy Policy due to further development of our Platform, or changed legal or official requirements. You can find and print the current Privacy Policy at any time on the website at Privacy Policy.